Subba’s Serendipitous moments

September 7, 2010

Jugaad – National character, national shame.

Filed under: Business,India,Innovation — Subbaraman Iyer @ 7:59 pm
Tags: ,

 

Following my post on Juggling Jugaad is a dirty joke on India, I received about 12 comments on the blog and 45 emails. One of my friend Ajith Narayanan sent a response and requested that it be carried as a guest post. Ajith is from IIT Chennai and has one of the best engineering brains that I have come across.

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Jugaad is at work when there is single minded focus on the end goal, disregarding everything else that doesn’t contribute. Jugaad is lean and mean efficiency. So far, so good.

But the essential principle of Jugaad is about taking a short cut, cutting corners, not delivering in full measure, and getting away with it.

Jugaad then, is also about disregarding the impact of your actions on others, on the environment, on the common good, on established principles and structures of society, norms and standards and so forth.
Of course, the Jugaadist reaps a reward. Others begin to envy and emulate the Jugaadist.  Eventually Jugaadist thought and action takes root in every sphere.

Small innovations are to be lauded, and Jugaadism may have a role to play in early stage innovation. But, beyond that, Jugaadism is a mental disease, hard to overcome  when a critical percentage of the population has pledged their allegiance to Jugaadism.

When we rely on Jugaad, there is little need or use for principles, standards, guidelines, or best practices whether these be related to engineering, design, human factors, processes, safety, reliability and such, or to natural and procedural justice, fairness, ethics or dignity of the individual.

Jugaad defines our national character.

When our Election Commission ordered the arrest of the EVM researcher who demonstrated that  Electronic Voting machines can be tampered, (http://www.freedom-to-tinker.com/blog/jhalderm/electronic-voting-researcher-arrested-over-anonymous-source  ) wasn’t it taking a short cut ?  The EC found that crying "thief! thief!" and calling in the police was much easier, and rightly Jugaadist, than joining in the debate — on how secure an EVM Indian citizens deserved, and whether the EVM or operational procedures could be improved.  Jugaadism is expedient and has no slack for such diversions. Here you see the EC’s Jugaadism working against innovation. But then, Hari Prasad (the EVM researcher) procured an EVM by "other means" for his research, despite being denied access by the EC, and he did it through Jugaad ! One man’s Jugaad, another’s crime.

When established H1B-dependent body shops (that pay little taxes if at all), faced with visa quotas and resulting curbs on their lucrative slave trade, call protectionists racist ("discriminatory" — which is quite close. Protectionists are protectionists!), and hijack a whole country’s government to fight on its side, it is Jugaadism at work — in a supposedly mature industry.

But when such entities, big and mighty, rely on Jugaadism, something is wrong. Can they be truthful and just ? Can they innovate, in real terms ? Do they have social consciousness ?

Jugaadism also means no rule of law as Anand Giridharadas comes close to observing. The Jugaadist feels no need for any norms.

In my view, Jugaad is functional at primitive stages of development. To celebrate India’s Jugaadism as national character is a shame — but, perhaps we deserve that shame.