Subba’s Serendipitous moments

January 23, 2007

Listening

Filed under: Business,Learning,Perspective — Subbaraman Iyer @ 9:58 pm

Mr. Sadagopan’s blog has this wonderful piece on attention. Listening is often the most under-rated faculty; and surprisingly amongst the knowledge workers.

Does the urge to dominate the discussion and prevail with one’s view point suppress the listening tendency? Honestly, I used to be a poor listener in my younger days, but a stint at a counseling centre where I was listening to people’s problems, issues, concerns deeply sensitized me to how people articulate, and what needs to be listened to.

I understood and realised that the ability to listen is often a very signficant element in the power to heal, deal and even seal an agreement. And I found the difference between hearing, just listening, listening deeply and empathetic listening. Yes, there are different degrees and styles of learning. I thank Wg. Cdr. Murthy (who I have always referred called as Murthy mama) who mentored me during me that time.
Subsequently in all my business engagements (especially during some difficult times), I have found that some of my failures, if not all has been because I didn’t listen well. Even today, despite the proliferation of distraction devices (IM,mobile phone, email, SMS), when I am really keen to solve a problem, and more specifically a ” people problem” I  try to listen: with my body, mind and heart.

Listening to people is often the key to reading a situation well.

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5 Comments »

  1. […] Filed under: Uncategorized — Subbaraman Iyer @ 4:22 pm I posted on what I consider to be one of the successful traits of a manager. Read it here. […]

    Pingback by Serendipitous moments — February 2, 2007 @ 4:27 pm | Reply

  2. You’re quite right to distinguish between hearing and listening. Far too many people, let alone business leaders, spend most of their time in a conversation or meeting hearing the other person while waiting for a pause so that they can speak!

    Comment by Philip de Lisle — February 5, 2007 @ 12:45 am | Reply

  3. […] Listening Filed under: Perspective, Business, Leadership, Winning — Subbaraman Iyer @ 4:22 pm I posted on what I consider to be one of the successful traits of a manager. Read it here. […]

    Pingback by Listening « Serendipitous moments — February 7, 2007 @ 5:22 pm | Reply

  4. […] deeply and keeping the fine balance between positive thinking and realism is very important. Listening changes the level of trust, confidence and chemistry in a team work and the balance keeps one […]

    Pingback by Management tips from Steve Ballmer of Microsoft « Subba’s Serendipitous moments — May 17, 2009 @ 10:24 pm | Reply

  5. […] deeply and keeping the fine balance between positive thinking and realism is very important. Listening changes the level of trust, confidence and chemistry in a team work and the balance keeps one […]

    Pingback by Management tips from Steve Ballmer of Microsoft | Expanding Thought — June 28, 2011 @ 7:43 pm | Reply


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